dagblog - Comments for "MOLFT: Episode 1 (Priceline sucks)"

I was recently burned by

Stewart D. Roll — Sat, 04 Jul 2009 10:19:00 +0000

In reply to MOLFT: Episode 1 (Priceline sucks)

I was recently burned by Priceline by their refusal to cancel or change a car rental reservation. I am sufficiently annoyed to start a class action lawsuit against Priceline. Would you like to participate (no cost to you) as a plaintiff?

The Lakers won a

acanuck — Fri, 19 Jun 2009 05:54:03 +0000

In reply to i'm terrified of heights and

The Lakers won a championship?

You're welcome Deadman and

Ms. M — Fri, 19 Jun 2009 02:07:40 +0000

In reply to Thanks M for the reassurance.

You're welcome Deadman and you're right again, sometimes an apology (be it your fault or not) with a reasonable explanation is all it takes. I use to work for a whole sale reservation comapny in Vegas and personally enjoyed the challenge of making people happy spending thier money with us, especsially when they didn't get exactly what they wanted and or expected.

Sadly, the art of customer service seems to have been lost but if it's any consolation, it's possible the people you spoke with were not in Vegas and didn't have clue where the hotel was. That means it would have been difficult to reassure you about the location. Sometimes people have difficulty aknowledging they don't know something or they are wrong. How we managed to raise a nation of insecure people is beyond me but hey, I'm old, what do I know....LOL

Again, have fun!

Thanks M for the reassurance.

Deadman — Thu, 18 Jun 2009 17:00:28 +0000

In reply to oops, that comment was for

Thanks M for the reassurance. You're probably right. If I had called Priceline and they had told me, something oh my, i totally see why you think you were misled, and we should definitely work on telling people which hotels they may end up getting when they select an area, I probably would have been fine.

i'm terrified of heights and

Deadman — Thu, 18 Jun 2009 16:57:30 +0000

In reply to I don't know, guy. Looks like

i'm terrified of heights and get easily nauseous. nothing sounds more dreadful than that flight. but i guess you were trying to make a larger point, eh? kinda like watching Americans riot when the Lakers win the championship, and Iranians riot when they're denied basic fundamental rights.

trust me, i do keep things in perspective, I don't lose sleep over it, I just disapprove of corporate inflexibility and want companies to know in almost every purchase I have a choice as to where to shop.

I think I'm being reasonable - I dont think anyone would consider the Westin a Strip hotel. And again, mainly I just got upset at the customer service - unfairly, of course, since they likely don't have the power to do anything else, but I wish they could at least pretend to care.

oops, that comment was for

Ms. M — Thu, 18 Jun 2009 11:52:48 +0000

In reply to Hi Acanuck, I understand and

oops, that comment was for Deadman...sorry

Hi Acanuck, I understand and

Ms. M — Thu, 18 Jun 2009 11:51:12 +0000

In reply to I don't know, guy. Looks like

Hi Acanuck,

I understand and appreciate your frustration but the Westin is an easy walk to the Strip although slightly longer than 500 ft. (you're right about Vegas blocks)
I lived in Vegas for 10 years and the Westin is where the old Maxim use to be, right across from Bally's. (less than a minute walk on the E.Flamingo side) If you're not familair with Vegas that doesn't mean anything so you will have to trust me when I say, it's an easy walk. (and I'm not big on walking)

As a former local I abhor the Strip and tried to stay away at all cost so I happen to think you're in a great location (you can catch the monorail from Bally's to maneuver up and down the Strip if you want to save steps)

Good luck have fun and break the bank, I don't think you'll be disappointed once you actually see the location.

I don't know, guy. Looks like

acanuck — Thu, 18 Jun 2009 09:22:23 +0000

In reply to MOLFT: Episode 1 (Priceline sucks)

I don't know, guy. Looks like like you're 500 feet or so from Flamingo and Bellagio; that's pretty central. It's a nice, polite letter but I don't really see that you're getting ripped off. That's a pretty good price.

Call Grand Canyon Airlines at 1-800-528-2413, and book one of their chopper flights through the canyon; they'll pick you up at the hotel. It costs a bit but will put your concerns about hotel accommodations into perspective.