The Hard Times and Uncertain Future of a Casino Worker in Atlantic City

The hospitality industry has been hit harder by the pandemic than any other part of the economy—and some of those jobs may never come back.

By Oliver Whang @ NewYorker.com, February 4, 2021

[....] For the first time in her life, Barbarotta had to rely solely on unemployment benefits. She got around seven hundred dollars a week, roughly a half to a third of what she normally made. She had some savings, too, and so she was fine for a while, though being so reliant on the government unnerved her. As the weeks stretched into months, expenses added up. Her union, unite here! Local 54, which represents more than ten thousand hospitality workers in New Jersey and eastern Pennsylvania, hosted a big food give-out every month. Barbarotta volunteered to distribute food both so she could help others and so she could feel like she was working for the box she took home at the end of the day. She started prioritizing rent, food, and Internet bills, but fell behind on utilities and car payments.

Local 54 spotted its members their health-care payments for April, May, and June. Normally, members who work a hundred and twenty hours or more in a month don’t have to pay anything to maintain their insurance, a threshold Barbarotta usually had no problem meeting. But, if you worked less, you had to pay more than six dollars for each hour under the threshold. In July, the first month her payment wasn’t covered, Barbarotta owed almost eight hundred dollars. She added this to the list of bills among which she would have to choose to pay.

She was hopeful, though: in late June, Governor Murphy had announced the casinos would begin to open again. Then, three days before the first reopenings, he said that indoor dining would not be allowed; around four thousand casino workers who had expected to go back to work would be out of jobs indefinitely. Some restaurants were able to rehire their waitstaff, thanks to outdoor seating, and Barbarotta began calling old bosses and co-workers. “You know, I’ll do anything,” she recalled telling them. “I’ll clean the rooms, I’ll do whatever you need.” But there weren’t any positions available. She missed her health-care payment for July. She was making too much from unemployment to qualify for Medicaid. “I was really worried,” she said. “I mean, not so much about me, but for Lola.” She tried to get on public health insurance. “They said you had to be uninsured for three months before you can get on the state” coverage, she told me. She missed her payment for August, and September, too. All through the fall, in the middle of a pandemic, she and her daughter were without medical insurance.

In the first week of September, the Golden Nugget hired Barbarotta back to work in the Player’s Lounge, which serves the casino’s high rollers. “We were doing it with masks on, weren’t touching the food, everything was sanitized,” she told me. She started paying her bills, including her health-care payment, though her coverage wouldn’t become active again until December. Then coronavirus cases began rising again, and the state ordered tighter restrictions on seating and operating hours for restaurants and casinos. “I was the first to go because it wasn’t my department,” Barbarotta said. When she applied for unemployment again, she found that her benefits had decreased by nearly two hundred dollars per week: the rate had been adjusted to her most recent income. This came as a surprise—Barbarotta hadn’t known how unemployment benefits were determined. None of these programs were familiar to her. She knew how to manage long shifts, look for side gigs, and take extra hours; she didn’t know how to organize heaps of paperwork and sort through exactly which kinds of governmental assistance she qualified for and how she could best take advantage of it. With her benefits diminished and her savings used up, Barbarotta had to ask her older children to pay her November rent. “It’s a horrible feeling, not being able to pay your bills,” she told me. “And there’s not a month where I can pay everything. So the rent gets paid, obviously, but I haven’t made my car payment in four months.” [....]