RIP Nelson Mandela. The World Will Long Remember
By Caroline Bankoff, Daily Intelligencer @ nymag.com, Oct. 13, 2013
While the government shutdown distracted much of the media from the troubled September 30 launch of the Affordable Care Act's national insurance marketplace, heathcare.gov, the site's numerous and ongoing issues have become impossible to ignore. The New York Times took a comprehensive look at the nearly two-week-old system, and it's not pretty. "These are not glitches," said an insurance executive who has communicated with federal officials who are trying to implement the new healthcare plan. "The extent of the problems is pretty enormous. At the end of our calls, people say, 'It's awful, just awful.'"
At least 14.6 million people have visited the site so far, but the government has declined to say how many have successfully used it to enroll in insurance programs. Insurance executives told the Times that they have received only "a trickle" of enrollment files. Some forms have been sent to the wrong insurers because of company name mix-ups, while others are unusable because they are missing "crucial information." Meanwhile, a Times researcher who managed to register with healthcare.gov on October 1 was never able to actually log in to the site, despite 4o attempts to do so over the course of eleven days.
Apparently, healthcare.gov's flaws aren't a surprise to many people who worked on it directly [....]